Call Centre Agent Job at Remote Recruitment, United States

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  • Remote Recruitment
  • United States

Job Description

Call Centre Agent

Remote Recruitment is hiring a Call Centre Agent for a UK-based employer, fully remote from South Africa. You will be the first voice UK customers hear, handling inbound calls end to end.

You'll work a queue of inbound calls for a UK business, answering questions, solving problems on the first call where you can, and logging every interaction accurately so the next person picking up the file knows exactly where things stand.

Answer inbound customer calls during UK business hours

Resolve routine queries at first contact and escalate the rest with clear notes

Log calls, outcomes and follow-up actions in the CRM

Meet call quality and handling-time targets

Keep customer records accurate and up to date

Experience handling inbound calls in a call centre or customer service team

Clear, neutral spoken English and confident phone manner

Familiarity with a CRM or ticketing system such as Zendesk, Freshdesk or Salesforce

A quiet home workspace and stable fibre connection

Comfortable working UK hours

Experience supporting UK or international customers

Familiarity with Five9, Genesys or similar dialler software

Experience in a regulated sector such as finance or insurance

R23 000 – R25 000 per month, paid monthly

100% remote — work from anywhere in South Africa

09:00–17:00 UK time (11:00–19:00 SAST), Monday to Friday

Long-term placement with a stable UK business, not short contract work

A UK employer who invests in the people who stay

Job Tags

Contract work, Remote work, Monday to Friday

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