Remote Recruitment is hiring a Call Centre Agent for a UK-based employer, fully remote from South Africa. You will be the first voice UK customers hear, handling inbound calls end to end.
You'll work a queue of inbound calls for a UK business, answering questions, solving problems on the first call where you can, and logging every interaction accurately so the next person picking up the file knows exactly where things stand.
Answer inbound customer calls during UK business hours
Resolve routine queries at first contact and escalate the rest with clear notes
Log calls, outcomes and follow-up actions in the CRM
Meet call quality and handling-time targets
Keep customer records accurate and up to date
Experience handling inbound calls in a call centre or customer service team
Clear, neutral spoken English and confident phone manner
Familiarity with a CRM or ticketing system such as Zendesk, Freshdesk or Salesforce
A quiet home workspace and stable fibre connection
Comfortable working UK hours
Experience supporting UK or international customers
Familiarity with Five9, Genesys or similar dialler software
Experience in a regulated sector such as finance or insurance
R23 000 – R25 000 per month, paid monthly
100% remote — work from anywhere in South Africa
09:00–17:00 UK time (11:00–19:00 SAST), Monday to Friday
Long-term placement with a stable UK business, not short contract work
A UK employer who invests in the people who stay
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